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FAQ

1. How long are shipping times?

Shipping takes approximately 15-20 days. After a 2-4 day processing period.

 

2. What’s your return policy?

We offer a 100% money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

3. Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has been sent, 30% of the product price will be charged. Please contact us at service@viichair.com.

 

4. What happens if I receive the wrong item?

If there’s an issue with your order — if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted — then please notify us.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

 

6.How does the warranty work?

If a part of the product breaks. We offer a standard 1 year warranty of which you can have that part replaced at no cost to you. The steps to get the warranty are as follows:

A. Message the support team with your request.

B. Send them your tracking code, and order number as proof of shipment. As well as a photo of the damaged part.

C. Wait 1-2 days for approval.

d. Confirmation is sent, and your part will arrive in the coming days.

 

7.How do refunds work?

We offer a 30 day refund where you would ship the product back to a address specified from the support team.

The steps to getting a refund are the same as the steps for getting a warranty, expect you will be required to send a picture of the whole product. As well it must be in usable condition.

 

8.Where is Viichair based?

We are based in 5030 Boardwalk Drive Suite 818, Colorado Springs, Colorado, United States.

We hope we answered many of your questions. If we did not, please message the support team.

Email:service@viichair.com
Phone:+1(646)945-9724
Address:5030 Boardwalk Drive Suite 818, Colorado Springs, Colorado, United States